Terms of Service
Please kindly read these Terms of Service before using RAI Interactive website.
RAI Interactive Limited and/or its affiliates and subsidiary (collectively, “RAI,” “our,” “we” or “us”), values your visit to our website at www.raiinteractive.com (“Website”). This Website is managed and owned by RAI Interactive Limited, a company registered in Hong Kong SAR. These Terms of Service (“Terms”) govern your usage of our online store and the interactive chatbot (“Chatbot”) featuring our iconic character, RAI. “You,” “your,” “hopper,” “customer,” or “user” refers to anyone using, browsing, accessing, subscribing to, registering with, signing up, logging in, hopping in, and/ or placing an order on the Website. RAI retains the exclusive right to interpret this legal agreement consisting of the Terms and Conditions (as defined below) of the Website (“Agreement”), and by using our Website (including using, browsing, accessing, subscribing, registering, signing up, logging in, hopping in, participating, and/or placing an order), you acknowledge that you have read, comprehended, and accepted these Terms and Conditions in their entirety and are immediately bound by the Agreement. These terms and conditions outline the basis on which we provide products to you, whether they are physical goods or digital content. Please kindly review the Terms and Conditions thoroughly before you begin using the Website. If you disagree with any part of the Terms and Conditions, we ask that you refrain from using our Website.
Effective Date: 11 November, 2024
Acceptance of Terms
We retain the authority to modify and revise these General Terms and Conditions, Privacy Policy, Shipping Policy, Return Policy, Cookie Policy and Hopstronauts Club Policy (collectively referred to as the “Terms and Conditions”) as necessary and advise you to check this Website frequently, to stay updated on the current Terms and Conditions that govern your usage of the Website. All revised or updated Terms and Conditions will become a part of the Agreement and will hold the same legal power and validity. This Agreement does not establish any legal relationship or serve as a basis for resolving any legal disputes between you and other customers during online transactions. By using our Website, you agree to adhere to these Terms and Conditions.
All legal notices on this Website that pertain to your usage of the Website, along with all relevant Terms and Conditions, regulate your use of this Website. These Terms and Conditions, in addition to any communications or transmissions regarding your purchase orders, comprise the complete agreement between you and us, overriding any previous terms, conditions, warranties, and/or representations to the maximum extent allowed by law. To clarify, all Terms and Conditions will be applicable to and govern your use of this Website.
RAI has the absolute right to modify and revise the Terms and Conditions at any moment. We will provide notification of any such updated or revised version on this Website. If you disagree with, or cannot adhere to, the Agreement, you should refrain from using the Website. Please be aware that your access to the Website will be interpreted as having read and accepted the current Terms and Conditions that are in effect during your use of the Website, indicating your agreement to comply with and be bound by the Agreement without any reservations, modifications, additions, or omissions. Unless stated otherwise, all updated or modified sections will be considered part of the Agreement.
By accepting these Terms of Service, you affirm that you are at least the age of majority in your place of residence, or that you are of legal age in your area and have granted us permission for any minor dependents of yours to access this site.
You must not send any viruses, worms, or any form of harmful code.
You are prohibited from using our products for any illegal or unapproved purpose, nor should you violate any laws applicable in your area (including, but not limited to, intellectual property laws) while using our services.
Any infringement or breach of these Terms will lead to an immediate discontinuation of our services to you.
Products and Services
Certain products or services might be exclusively offered online through the Website. These products or services may have limited availability and can only be returned or exchanged in accordance with our Return Policy.
We aim to provide precise product details. However, we do not guarantee that descriptions are without errors. We have made all possible efforts to present the colors and images of our products as accurately as we can, but we cannot assure that your computer monitor or mobile devices will display any color precisely.
We retain the right, though are not obliged, to restrict the sale of our products or services to any individual, geographic area, or legal jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to cap the number of any products or services that we provide. All product descriptions and pricing are subject to change at any time without prior notice, at our sole discretion. We hold the right to discontinue any product whenever we choose. Any promotion for a product or service made on this site is void where it is prohibited.
We do not guarantee that the caliber of any products, services, information, or other materials purchased or obtained by you will fulfill your expectations, nor that any errors in our services will be rectified.
Our Chatbot is intended to assist with customer inquiries and supply information about our products. Please engage respectfully. Any abusive language or conduct will not be tolerated.
Our Chatbot may not consistently provide correct responses and should not be depended on for crucial information.
Modifications to Services and Pricing
Prices for our products may change without prior notice. The prices that will apply to your order are those in effect when your order is confirmed.
We retain the right to alter or cease our services (or any portion or content thereof) at any time without notice.
We will not be responsible to you or any third party for adjustments, price changes, interruptions, or terminations of the service.
If we find an error in the pricing of any product you have ordered, we may cancel the order, and you will receive a complete refund.
Billing and Account Information Accuracy
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel the quantity of items purchased by an individual, household, or order. These restrictions might involve orders made by or associated with the same customer account, the same credit card, the same digital wallet address, and/or orders utilizing the same billing or shipping address. If we alter or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided when the order was submitted.
You agree to supply accurate, up-to-date, and complete purchase and account information for all transactions made in our store. You agree to promptly revise your account and other information, including your email address, digital wallet address, credit card details, and expiration dates, so that we can finalize your transactions and reach you as necessary.
For further information, please refer to our Return Policy.
Personal Information
Intellectual Property Rights
All intellectual property rights, including but not limited to copyrights, trademarks, and designs displayed in the Content of this Website, will remain the property of RAI and/or their respective owners. Any unauthorized use and/or reproduction of the Content may violate the intellectual property rights contained therein, leading to civil and criminal liabilities.
Ownership of Content
Content encompasses all text, logos, designs, images, graphics, photos, videos, software, scripts, code, data files, interactive features, and audio/visual files found on this Website. While we strive to maintain the accuracy and currency of the Content, it is provided on an "as is" basis, and we do not guarantee that it is error-free or does not infringe on any rights of third parties. We make no warranties of any nature, whether explicit or implied. Your use of this Website is at your own risk.
Non-Commercial Use
You are prohibited from using this Website for any commercial endeavors. Any unauthorized reproduction, duplication, dissemination, broadcast, and/or publication of the Content is strictly forbidden.
Hyperlinks to Different Websites
This Website may contain hyperlinks to external sites that may interest our users. Please be aware that we do not review these linked sites and have no control over their content. These links are provided solely to enhance your browsing experience and should not be construed as an endorsement of the linked websites or any information obtained from them. Accessing and utilizing any third-party websites is entirely at your own discretion and risk. We disclaim all responsibility regarding your use of these external sites. Linking to any section of this Website without our express written permission is strictly prohibited.
Force Majeure
In the event of Force Majeure, RAI's obligations will be suspended. The agreement between you and RAI may be partially or entirely terminated by either yourself or by RAI in such cases. A Force Majeure event includes occurrences such as war, riot, civil unrest, revolution, governmental action, strike, lockout, blockage, failure in telephone, electricity or internet service, natural disaster, or similar events. Under these circumstances, RAI will seek to address all issues promptly.
Governing Law
All Terms and Conditions will be interpreted in accordance with the laws of the Hong Kong SAR. By accessing this Website and/or utilizing the online services, you agree that your access and/or use, as well as the Terms and Conditions outlined on this Website, shall be governed by and construed per the laws of the Hong Kong SAR, and you consent to the non-exclusive jurisdiction of the courts in the Hong Kong SAR. In the event of any discrepancy between this English version and any other non-English version (if available), this English version shall take precedence.
The submission of your personal information through the store is subject to our Privacy Policy.