Privacy Policy | RAI Interactive

Privacy and Security

Please read this Privacy Policy carefully before using RAI Interactive website.

This Privacy Policy (“Policy”) describes how RAI Interactive Limited at www.raiinteractive.com (“Website”), its affiliates and subsidiary (collectively, “RAI,” “our,” “we,” or “us”) collect, use, share, and protect your personal information, what choices you (“you,” “your,” “hopper,” “customer,” or “user”) have relating to your personal information, and how you can contact us.

Effective Date: 11 November, 2024

Personal Information We Collect

We collect, receive, and store any data you provide on our Website or in other ways. Additionally, we gather the Internet Protocol (IP) address that connects your device to the Internet; login details; email address; password; information about your computer and connections, as well as purchase history. We may utilize software tools to assess and gather session details, which include page load times, duration of visits on specific pages, interactions on pages, and navigation methods away from our Website. We also collect personally identifiable information (which includes your name, email, password, and communications); payment information (including credit card details), comments, feedback, product reviews, recommendations, and personal profiles.

When you complete a transaction on our Website, we gather personal details you provide, such as your name, billing address, shipping address, payment confirmation, email address, and phone number. Your personal information will only be used for the specific purposes outlined above.

For further information, please refer to our Cookie Policy.

How We Use and Disclose Your Personal Information

Our company operates on the Wix.com platform. Wix.com supplies us with the online infrastructure that enables us to market our products and services to you. Your data is stored within secure servers protected by a firewall through Wix.com’s data storage, databases, and applications.

We utilize your personal information to provide you with services on our Website as part of our contract with you, which includes processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and offering related features and functions for your account.

All direct payment gateways offered by Wix.com and employed by our company comply with the standards mandated by PCI-DSS, managed by the PCI Security Standards Council, a collaborative effort involving brands such as Visa, MasterCard, American Express, and Discover. The PCI-DSS requirements ensure secure management of credit card information by our store and its service providers.

In certain situations, we may share your personal information with third parties for contract completion purposes, legitimate reasons, and other motivations under this Policy. These situations may involve:

Vendors or other external parties that provide services for us (e.g., customer support, data analysis, IT management, payment processing, cloud storage, shipping, and fulfilment).
Business and marketing partners who deliver services and promote products to you. These partners will handle your information according to their own privacy notices.
When you explicitly direct us, request, or consent to sharing specific information with third parties, such as for shipping products to you or through your use of social media widgets or login integrations, with your approval.
With our affiliates or within our organization, in our legitimate interest to operate a successful business.
In relation to a business deal such as a merger or bankruptcy, to meet any applicable legal obligations (including responding to search warrants, subpoenas and similar requests), to enforce applicable terms of service, and to safeguard or defend the services, our rights, and the rights of our users or others.

We might utilize your personal details for marketing and promotional purposes, including sending you marketing, advertising, and promotional messages via email, text, or regular mail, and displaying ads for products or services. This could involve leveraging your personal information to customize the services and advertising on our Website and other platforms. For residents of the EEA, the foundation for these data processing actions is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.

We use your personal information to assist you with customer support and enhance our services. This aligns with our legitimate interests to effectively respond to your needs, deliver efficient services, and uphold our business relationship with you under Art. 6 (1) (f) GDPR.

We refrain from gathering or revealing sensitive personal data without your consent, nor do we use it to draw conclusions about you. With your consent, we may share personal information for the aim of engaging in advertising and marketing efforts, as explained below.

Security and Retention of Your Data

Please note that no security measures can be deemed flawless or unbreakable, and we cannot promise "absolute security." Furthermore, any information transmitted to us might not be safe while being sent. We advise against using insecure methods to share sensitive or confidential information with us.

The duration for which we keep your personal information is influenced by various factors, including whether we need it to maintain your account, deliver the services, resolve conflicts, meet legal obligations, or uphold other relevant contracts and policies.

Your Privacy Rights and Options

Depending on your location, you may possess some or all of the rights listed below concerning your personal data. However, these rights are not absolute, may only be applicable in specific situations, and in some instances, we may refuse your request as permitted by law.

Right to be informed and access your personal information. You may have the right to learn what personal information we collect regarding you, including the categories of such information, the sources and purposes for which it is gathered, and the types of recipients we disclose it to, as well as request a copy of the specific personal information we hold about you.
Right to amend your personal information. You have the right to correct any inaccurate personal information that we possess about you.
Right to erase your personal information. You can request the deletion of your personal information that we have gathered about you, with certain exceptions.
Right to opt out of "sales" or "sharing" for cross-context behavioral advertising or targeted marketing. You can decide to opt-out of the sale of your personal information and its sharing for cross-context behavioral advertising or targeted marketing purposes. We provide your personal information to third parties (including marketing and advertising networks and social media platforms) for behavioral advertising or may disclose your personal information to other external partners based on your privacy preferences and/or consent. These disclosures of your personal information might be considered a "sale" or "sharing" under relevant privacy laws.
Right to non-discrimination. You are entitled to not face discriminatory treatment for exercising your rights under certain laws.
Right to limit processing. You may have the right to request that we halt or limit our processing of your personal information.
Right to retract consent. Where we depend on consent to handle your personal information, you may have the right to withdraw that consent.
Right to contest. If we refuse to proceed with your request, you may have the right to contest our decision by replying directly to our denial.
Right to manage your communication preferences. We may send you promotional emails, but you can opt out from receiving these at any time by using the unsubscribe feature provided in our emails. If you opt-out, we may still send you non-promotional emails, such as messages related to your account or any orders you have placed.

You can exercise any of these rights as indicated on our Website or by reaching out to us using the contact information provided below.

We will not treat you unfairly for exercising any of these rights. To verify your identity before we can provide a meaningful response to your request, we may need to collect information such as your email address or account details. According to applicable laws, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require that the agent supply proof that you have authorized them to act for you, and we may need you to confirm your identity directly with us. We will address your request promptly as required by applicable law.

Links to Other Websites

Our Website may contain links to websites or other online platforms operated by third parties. If you click on links to non-affiliated or non-controlled sites, we recommend reviewing their privacy and security policies along with their terms and conditions. We do not ensure, nor are we responsible for, the privacy or security of these sites, including the accuracy, completeness, or reliability of the information on them. Information that you share on public or semi-public venues, including details on third-party social networking platforms, may also be visible to other users of the Website and/or users of those third-party platforms without any restrictions regarding its use by us or a third party. Our inclusion of such links does not automatically imply any endorsement of the content on these platforms or of their owners or operators, except as disclosed in the services.

No Data from Children

The Website is not designed for use by children, and we do not knowingly gather personal information from children. If you are a parent or guardian of a child who has shared personal information with us, you may reach out to us using the contact information below to request its removal.

As of the Effective Date of this Privacy Policy, we are not aware of any instances where we “share” or “sell” (as these terms are defined in applicable law) personal information of individuals under 16 years old.

We reserve the right to make changes to this Policy at any time, so we encourage you to review it regularly. Updates and clarifications will take effect immediately upon their posting on the Website. Should we make significant changes to this Policy, we will inform you here that it has been updated so that you understand what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Details

If you would like to access, correct, modify, or delete any personal information we hold about you, please feel free to contact us at support@raiinteractive.com or send us a letter to Unit 2A, 17/F Glendale Tower, 1 Glenealy, Central, Hong Kong.